Vivitar V25/Buy.com/Electronics Expo Review

Vivitar V25 as pictured on buy.com sold by Electronics Expo

Looking for another camera, that would be easy to use for an adult who is technology impaired, I found the Vivitar V25 Digital Camera on the buy.com website on sale sold by Electronics Expo.

Product description per website:

"This Vivitar V25 Digital Camera is a great starter camera. It is simple, easy to use and affordable with the functionality of other digital cameras. It features 2.1 MP, can store up to 120 photos internally, has a 1.5 inch preview screen, auto flash, and can shoot video clips. Included with the package is Vivitar Experience Software, USB Cable, Strap, Instruction Manual, and 1 Year Warranty."

I placed my order and  awaited it's arrival.

My package arrived in a timely manner but was not very well packaged. I would expect that something as fragile as a camera would come boxed, but instead was packed in a bubble wrap envelope.

Vivitar V25 that was received

After opening the package, the first thing I noticed was that the camera pictured on the website (pictured above) is not the camera I received. Instead I received a more fragile looking camera (pictured right) that DID NOT HAVE A FLASH as mentioned in the product description. I preceded to open the camera packaging, found the software, and wriststrap included, inserted two AA batteries (not included) and turned the camera on.

I was highly disappointed. In addition to the camera NOT HAVING A FLASH, the LCD screen had digital markings or "scarring" which made the photographer unable to view what it is they are photographing.

I immediately contacted the website and gave my product reviews, and opinions. A few days later I was contacted by email by a company rep via email asking what it was that I didn't like about the product, even though I left a thorough review with reasons as to why I didn't like the product. After giving a brief summary, I was contacted by phone by a representative who asked what I had already answered twice before. After again stating my case, I was told that I would be receiving a UPS shipping label to return the product.

That was the last I had heard from them in over a month, until yesterday, when I received another email asking why I was not happy with the product. I replied letting know this was the second time I had received such email and pointed out that everything I had to say about the product was in the review I left on the website. It seems that the seller is worried more about the rating than the customer.

Writing the review today, I returned to the website and was disappointed to find the description and picture had not changed.

RATING:

Product:

•  Vivitar V25 Digital Camera     ☆ 1/5stars

I will not recommend this product.

Website

• buy.com     
• site:    ☆☆☆☆ 4/5 stars

 I will recommend this website. There are many good deals on this site to be found.
Seller:

• seller: Electronic Expo:     ☆ 1/5stars

Until this issue is resolved, I will not recommend this seller. The product description and photo are both deceiving.